30 Day Returns & Exchanges
Our Return Policy
At Furro, your pet’s comfort and satisfaction are our top priority. That’s why we offer a 30-Day Return & Exchange policy on our products — because we’re confident your furry friend will love them.
Return Eligibility
- Returns must be requested within 30 days of the delivery date.
- The item must not have been touched or used by your pet.
- The product must be in its , exactly as received.
For clarity: If your pet has interacted with the item (e.g., laid on it, scratched it, etc.), it is no longer eligible for return.
Return & Refund
We’re happy to offer hassle-free returns within 30 days of delivery with a full refund (minus courier fees); just email furropethome@gmail.com.my or WhatsApp +6011-11019363 with your order number and our team will assist you through the return process.